Terms and Conditions

Watford Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Watford Man and Van provides man and van, removal and associated services. By making a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, business or organisation that makes a booking for services.

Services means any transportation, removal, packing, loading, unloading, storage assistance, or related services provided by us.

Goods means the items and property to be moved, transported or otherwise handled as part of the services.

Vehicle means any van or other vehicle used by us to carry out the services.

We, us and our means Watford Man and Van.

2. Scope of Services

We provide man and van and removal services within our usual operating area, including collections and deliveries to and from surrounding regions. All services are subject to vehicle availability, staffing levels and safe access to the premises.

Unless specifically agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing of goods, removal of doors or windows, or any structural alterations.

We reserve the right to refuse to transport any item which we reasonably believe may be dangerous, illegal, unsafe to move, or likely to cause damage to property, vehicles or other goods.

3. Booking Process

You may request a quotation by providing accurate details of the collection and delivery addresses, property type, access conditions, approximate volume or list of goods, and any special requirements. Quotations are based on the information you provide and are subject to change if that information is incomplete or inaccurate.

A booking is only confirmed once we have accepted your request and you have accepted our quotation and, where required, paid any deposit. Verbal or written indications that you wish to go ahead do not constitute a confirmed booking until we have acknowledged acceptance.

You are responsible for ensuring that all booking details are correct, including dates, times, addresses, parking requirements, and the description and quantity of goods. Any changes must be notified to us as soon as possible and may result in an adjusted quotation, additional charges, or changes to the booking time or date.

On the day of the move, you or your authorised representative must be present at the collection and delivery locations to oversee the work, give instructions and sign any job sheets or delivery notes.

4. Quotations and Pricing

Unless stated otherwise, our quotations are based on either an hourly rate or a fixed price for the job, as specified at the time of booking. Quotations may take into account factors including travel distance, estimated time required, number of staff, access conditions, and volume or weight of goods.

Quotations are exclusive of parking charges, tolls, congestion or clean air zone charges, ferry costs or similar third party expenses unless expressly stated. These costs will be added to your final bill where incurred in carrying out the services.

We may revise a quotation or apply additional charges if any of the following occurs.

The information you provided at the time of booking was incomplete or inaccurate.

The work takes longer than estimated due to factors beyond our control, including but not limited to poor access, delays caused by you or third parties, waiting for keys, or excess volume of goods.

There are additional collections or deliveries, flights of stairs, long carrying distances, or the need to dismantle or reassemble items not originally specified.

The services are carried out outside standard working hours at your request, or there are unexpected restrictions such as road closures, parking restrictions or lift breakdowns.

5. Payments

Payment terms will be confirmed at the time of booking. We may require full payment in advance or a deposit to secure your booking, with any balance due on completion of the services. Where payment is due on completion, it must be made immediately once the job is finished and before the vehicle is unloaded at the final destination, unless otherwise agreed.

We accept payment by methods advised during booking. You are responsible for ensuring that you have the means to pay on the day of the move. Failure to pay may result in goods being retained until payment is received in full, and we reserve the right to charge reasonable storage fees and additional call out fees in such circumstances.

For business customers, where we agree credit terms in writing, invoices are payable within the period specified on the invoice. We reserve the right to charge interest on overdue sums at the statutory rate, together with any reasonable costs incurred in recovering the debt.

6. Cancellations and Amendments

If you need to cancel or amend your booking, you must notify us as soon as possible. Any cancellation or change is only effective when acknowledged by us.

We may apply the following cancellation charges, calculated on the total agreed price for the services.

More than 7 days before the scheduled date No cancellation fee, and any deposit may be refunded at our discretion.

Between 48 hours and 7 days before the scheduled date Up to 50 percent of the agreed price may be charged.

Less than 48 hours before the scheduled date Up to 100 percent of the agreed price may be charged.

If you amend the booking, including changes to date, time, addresses, volume of goods or staffing requirements, we may, at our discretion, treat this as a cancellation and new booking or adjust the quotation accordingly. We cannot guarantee availability for a rearranged date or time.

We reserve the right to cancel or postpone the services in exceptional circumstances, including but not limited to severe weather, vehicle breakdown, staff sickness, safety concerns, or events beyond our reasonable control. In such cases, our liability will be limited to refunding any deposit or payment already received for the affected booking, and we will have no further liability for consequential loss.

7. Customer Responsibilities

You are responsible for the following.

Ensuring that the premises are safe and accessible for our staff and vehicles, including arranging suitable parking and any necessary permits in advance.

Packing all goods securely and appropriately, unless packing services have been specifically included in your booking.

Removing and securing valuable items, important documents, jewellery, cash, and other high value or irreplaceable goods. We strongly recommend that such items are transported personally by you.

Highlighting any fragile, delicate, or unusually heavy items, and providing clear instructions where special care is required.

Ensuring that all goods to be moved are ready for loading at the agreed time and that no goods are left behind by mistake.

Checking that nothing is taken away in error. We are not responsible for items loaded by you or third parties that were not intended to be transported.

You guarantee that you are the owner of the goods or have the full authority of the owner to enter into a contract with us for the services. You agree to indemnify us against any claims by third parties arising from your lack of authority.

8. Restrictions on Goods

We will not carry the following types of items and they must not be included in your goods.

Explosives, flammable or hazardous substances, including gas cylinders, fuels, paints, chemicals or similar materials.

Illegal goods, drugs, stolen items or items that are illegal to possess.

Perishable goods or foodstuffs requiring controlled conditions.

Animals, plants or any living creatures.

Any item which, in our reasonable opinion, presents a risk to health and safety, property, vehicles or other goods.

If such items are included without our knowledge, we will not be liable for any loss or damage arising and you will be responsible for any resulting costs, liabilities or penalties.

9. Waste and Disposal Regulations

We are a removal and transport service and do not operate as a general waste disposal company. We can only transport waste or items for disposal in accordance with applicable waste regulations.

You must not request us to dispose of controlled, hazardous or regulated waste unless we have clearly agreed to do so and appropriate arrangements are in place under relevant law. We reserve the right to refuse to remove or transport any items that appear to constitute prohibited or unregulated waste.

Where we agree to take items to a licensed recycling or waste facility, any charges levied by that facility will be payable by you in addition to our service charges. You are responsible for accurately describing any items for disposal and for ensuring that they are lawful to dispose of.

We will not be liable for any fines, penalties or claims arising from your failure to comply with waste disposal laws or from inaccurate descriptions of waste items. You agree to indemnify us for any costs incurred as a result.

10. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss or damage to goods or property is subject to the limitations set out in this section.

We will not be liable for loss or damage caused by your failure to adequately pack or protect goods, unless we have agreed to provide packing services and such loss arises from our negligence.

We will not be liable for loss or damage arising from inherent defects, pre existing damage, wear and tear, faulty design or construction, defective materials, or the nature of the goods.

We will not be responsible for mechanical or electrical failure of appliances, equipment or instruments unless there is clear evidence of physical damage caused by our negligence.

Where we are liable for loss or damage to goods, our total liability will not exceed a fair and reasonable cost of repair or replacement, capped at a maximum amount per job, which will be advised on request or at the time of booking.

We will not be liable for any indirect or consequential loss, including loss of profit, loss of revenue, loss of data, or loss of opportunity. We will not be liable for any loss arising from delays, missed appointments, keys not being available, or third party failures, except where directly caused by our negligence.

Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, within seven days of completion of the services. You must provide evidence of the loss or damage and cooperate with any investigation.

11. Insurance

We maintain insurance cover appropriate for our business activities. Details of cover and limits are available on request. It is your responsibility to arrange additional insurance if you require cover beyond our standard limits, particularly for high value or fragile items.

12. Delays and Access Issues

We will use reasonable efforts to arrive at the agreed time, but times are estimates and not guaranteed. We are not liable for delays caused by traffic, road conditions, weather, accidents, vehicle breakdowns or other circumstances beyond our reasonable control.

If we are delayed due to factors within your control, including but not limited to waiting for access, keys, completion of packing, or parking arrangements, we may charge for waiting time at our applicable hourly rate.

You must ensure safe and reasonable access to the premises, including suitable stairs, lifts or loading areas. We are not obliged to carry goods that we reasonably believe cannot be moved safely or without risk of damage to property, goods or persons.

13. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with the team on the day where possible, so that we have an opportunity to address it. If the matter is not resolved, you may submit a written complaint with full details of the issue, including dates, addresses and any supporting evidence.

We will review complaints in a fair and timely manner and may request further information. Our decision will be provided to you in writing. This complaints process does not affect your statutory rights.

14. Data Protection

We will collect and use personal information about you in order to provide quotations, manage bookings, carry out the services and handle payments and enquiries. We will handle your personal data in accordance with applicable data protection laws and only retain it for as long as necessary for these purposes or as required by law.

We will not sell your personal data to third parties. We may share your information with our staff, contractors, insurers, advisers and service providers where necessary for the provision of the services or to comply with legal obligations.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

No person other than you and us shall have any rights to enforce any of these Terms and Conditions. You may not transfer or assign your rights or obligations under these Terms and Conditions without our prior written consent.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior agreements, understandings or arrangements, whether written or oral.